Is there too much talk about the importance of listening? We don’t think there is in fact we would probably say there isn’t enough. Recently I had the experience of having a significant personal issue to face. Two people close to me approached listening very differently. One just listened and showed that I was heard. […]
Category: General News
What every supportive manager needs to know but doesn’t want to hear
Do you recognise any part of this scenario? A team member is dismissive and rude about his manager’s ability. He tells the team that he could do better than the boss and intimidates the boss and the team including by speaking over others in meetings. He is rude and reactive to customers and there have […]
Free one-on-one sessions for Leaders and Managers – how to support staff
In times of crisis and uncertainty, we see that a number of key actions make a difference to well-being and managing the unmanageable. Support, connection and communication are key. We see a strong need to ensure that organisations and leaders do the best for themselves and their people especially in this current time, Unfortunately, some […]
FREE support to our community
We are very concerned about the stories we are hearing of staff, teams and leaders feeling overwhelmed, isolated, anxious and unsupported and businesses struggling to navigate through this challenging time. In times of crisis and uncertainty, we see that there are key strategies that make a difference to wellbeing and managing the unmanageable. Support, connection […]
How your organisation could be creating mental health issues one conversation at a time
Is your organisation creating mental health issues one conversation at time? Part 1. The good news It was recently mental health month and R U OK? day. It is heartening to see an important and increasing focus on mental health and encouraging others to check in, reach out or openly share when they’re not feeling […]
The 8 strategies that will create true resilience for you and your staff
By Tulsi van de Graaff You are very stressed at work with too many deadlines. An employee in your business has just lost a parent. Two colleagues have noticeable tension and conflict. You have been feeling tired and unwell. You feel let down by a family member. You wonder what’s wrong with you because you […]
How your workplace culture is being destroyed one conversation at a time
By Tulsi van de Graaff It’s the team leader yelling ‘are you an idiot?’ It’s the manager, who doesn’t check in with staff about how they’re doing and doesn’t seem interested. It’s the partner in the firm not introducing the new lawyer to the team. It’s the manager shouting across the partition for an answer […]
Do leaders and managers have an obligation to build self-awareness? We think so!
At a recent conference presentation Tulsi talked about the importance of leaders building a foundation of trust and good communication with those they work with. Her presentation was very well received with a lot of immediate appreciation for both the points she made and her lively and engaging delivery. Her key points covered: Self- awareness […]
Coaching – not a trend, a very powerful technique.
We are continually inspired and heartened by the results our coachees achieve. Here is an extract from a letter we received recently from a person we coached last year: Hi Robyn and Tulsi, I just thought I would send you a quick email to say thank you for all your guidance while I was at […]
The 3 biggest little mistakes leaders make
Managers, these are the three biggest little mistakes you can make! If you can avoid these, you are already doing well! Cancelling, arriving late or interrupting scheduled meetings If you continually find something more important to do than to attend one-to-one meetings or important staff meetings with staff, you are saying that everyone else is […]
I’m sick of burnt toast
by Tulsi van de Graaff I buy really nice bread. And I love my toast. I even have a lovely turquoise 4 slice toaster. But I have this thing that happens to me. A lot of times (even most times) I burn my toast. Now my bread cutting skills aren’t that great. So the various […]
How to have a B.R.A.V.E conversation
By Tulsi van de Graaff, Partner, Brave People Solutions BRAVE stands for: Be ready Raise the issue Assertively communicate Validate Empathise Too many times conflicts escalate, misunderstandings spiral out of control and relationships deteriorate because of a failure to have a BRAVE conversation. As human beings, each with our own distinct values, needs, history and […]